Frequently Asked Questions

Below are some commonly asked questions we receive from our clients prior to ticket package delivery. If you have a question about the event or about concierge services, please email us or call +1.866.888.3449.

Packages can be purchased online or by contacting an event representative at +1.866.888.3449.

Easy payment terms* (i.e. split payments in increments) are available with Wonderment. Please check with your sales representatives or the listed prices online on how to use our easy payment plans for matches.

Yes, all pricing includes applicable taxes and fees.

For online transactions, your shipping and billing address must be the same.

For online purchases: Visa, MasterCard, American Express, and Discover are accepted. Additional charges may apply.

For offline purchases: Check, wire transfer or major credit cards (Visa, MasterCard, American Express, and Discover) are accepted. Additional charges may apply.

A confirmation email will be sent out to all clients upon booking and our Concierge Services Team will greet clients with tickets/packages on arrival.

In general, we will not share personally identifiable information about you with third parties, excluding our official partnerships. Wonderment may send personally identifiable information about you, including your email address, to other companies or people when:

  • We have your consent to share information
  • We need to share this information to provide to you the information, product or service you have requested
  • We respond to subpoenas, court orders or legal process; or
  • We find or have reason to believe that your actions on our website violate website terms or conditions or are in violations of law

View our complete privacy statement here.

Yes, our event specialists are standing by to help you with all your travel and extras needs.

Stolen, destroyed or lost tickets cannot be replaced.

All sales are final. If the event is cancelled for unforeseen circumstances, Wonderment will work with the event organizer to try to reclaim all or a portion of your purchase. Please check the terms & conditions in your purchase agreement for the specific event cancellation policy.

Get Matchday Experience Information

To receive more information on attending a match with Wonderment Experiences, fill out the form below.